ETV Bharat / business

Amazon Messaging Assistant now speaks Hindi

The conversation happens right inside the messaging window where the customer can naturally interact just as they would with a human.

Concept Image
author img

By

Published : Aug 14, 2019, 12:46 PM IST

Bengaluru: Amazon India on Wednesday announced the launch of its Automated Messaging Assistant in Hindi for its customers. Millions of customers who prefer Hindi can now get their queries resolved in the language of their preference, without even connecting with an associate, it said in a statement.

The Automated Assistant is a chatbot powered by Amazon's customer service-tuned artificial intelligence platform, leveraging Machine Learning and Natural Language Processing capabilities, enabling a seamless and friendly conversational experience for customers, it said.

The conversation happens right inside the messaging window where the customer can naturally interact just as they would with a human and the bot seamlessly transitions to a human assistant within the same window, whenever necessary, the company said.

"With this launch, Amazon India aims to break the language barrier and provide a hassle-free support service to
customers", it said.

Director, Customer Service, Amazon India, Akshay Prabhu, said, "The new chat assistant in Hindi underlines our commitment to serving the next 100 million Indians to discover and shop with Amazon".

Read More: Finance Minister notifies partial credit guarantee scheme to PSBs

Bengaluru: Amazon India on Wednesday announced the launch of its Automated Messaging Assistant in Hindi for its customers. Millions of customers who prefer Hindi can now get their queries resolved in the language of their preference, without even connecting with an associate, it said in a statement.

The Automated Assistant is a chatbot powered by Amazon's customer service-tuned artificial intelligence platform, leveraging Machine Learning and Natural Language Processing capabilities, enabling a seamless and friendly conversational experience for customers, it said.

The conversation happens right inside the messaging window where the customer can naturally interact just as they would with a human and the bot seamlessly transitions to a human assistant within the same window, whenever necessary, the company said.

"With this launch, Amazon India aims to break the language barrier and provide a hassle-free support service to
customers", it said.

Director, Customer Service, Amazon India, Akshay Prabhu, said, "The new chat assistant in Hindi underlines our commitment to serving the next 100 million Indians to discover and shop with Amazon".

Read More: Finance Minister notifies partial credit guarantee scheme to PSBs

ZCZC
PRI ECO ESPL
.BENGALURU MCM6
BIZ-AMAZON-ASSISTANT
Amazon Messaging Assistant now speaks Hindi
Bengaluru, Aug 14 (PTI) Amazon India on Wednesday
announced the launch of its Automated Messaging Assistant in
Hindi for its customers.
Millions of customers who prefer Hindi can now get their
queries resolved in the language of their preference, without
even connecting with an associate, it said in a statement.
The Automated Assistant is a chat bot powered by Amazon's
customer service-tuned artificial intelligence platform,
leveraging Machine Learning and Natural Language Processing
capabilities, enabling a seamless and friendly conversational
experience for customers, it said.
The conversation happens right inside the messaging
window where the customer can naturally interact just as they
would with a human and the bot seamlessly transitions to a
human assistant within the same window, whenever necessary,
the company said.
"With this launch, Amazon India aims to break the
language barrier and provide a hassle-free support service to
customers", it said.
Director, Customer Service, Amazon India, Akshay Prabhu,
said, "The new chat assistant in Hindi underlines our
commitment to serve the next 100 million Indians to discover
and shop with Amazon". PTI RS
ROH
ROH
08141153
NNNN
ETV Bharat Logo

Copyright © 2024 Ushodaya Enterprises Pvt. Ltd., All Rights Reserved.