New Delhi: The Union Ministry of Petroleum and Natural Gas has allowed LPG cylinder users to get a refill from the dealer of their choice. In a statement released on Thursday, the Ministry said the initiative was taken to make LPG cylinders accessible to all the customers.
“..with a view to further empower the LPG consumers, it has been decided to allow LPG customers to have a choice deciding which distributors they want their LPG refill from,” said the statement.
Consumers will be able to choose their “Delivering Distributor” from the list of distributors catering to their address within their Oil Marketing Company (OMC), the statement added. The statement further said that a customer can complete this portability without visiting the distributor.
"The customer can avail this online portability to another distributor only of the same company operating in the same market without visiting the distributorship," said the statement.
In the pilot phase, which will be launched shortly, this unique facility will be available in Chandigarh, Coimbatore, Gurgaon, Pune and Ranchi.
How to avail this service?
While booking a LPG refill through mobile app or customer portal using registered login, the customer would be shown the list of delivering distributors along with their performance rating shall be displayed. The customer can opt for any of the distributors from the list applicable for his or her area to get an LPG refill delivery.
Source distributor has the option to contact the customer and persuade him or her. If the customer is convinced, he or she can withdraw the portability request within the stipulated time of 3 days. Otherwise, the connection gets transferred to the target distributor automatically. The facility is free of cost and there is no fee or transfer charges payable for this facility.
