New Delhi: A technical system slowdown affected operations at IndiGo Airlines, leading to long queues and delays for passengers across India. The outage disrupted the airline's booking systems, both online and at airports, leading to massive slowdowns in check-ins. Customers reported frustrations, with many unable to book tickets or access services. The issue began in the morning, briefly eased at midday, but operations remained hampered throughout the day.
In its update, IndiGo said, “Our airport systems are up and running, and our airport services have eased out effectively. However, we kindly ask for your understanding as we work to restore our other applications.”
Visuals from major airports showed passengers waiting in long lines as IndiGo struggled to address the situation. The airline acknowledged the problem, apologizing to customers for the delays and assuring that teams were working to resolve the glitch. However, no exact timeline for complete restoration was provided, leading to extended delays for numerous flights.
#6ETravelAdvisory : We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport. (1/3)
— IndiGo (@IndiGo6E) October 5, 2024
The impact of the slowdown was felt nationwide, with passengers at airports like Delhi, Mumbai, Kolkata, and Bengaluru experiencing significant disruptions. Travelers voiced their frustrations on social media, with some sharing their experiences of missed flights or prolonged waits.
IndiGo, which operates a vast domestic and international network, faced challenges in ensuring minimal disruptions for its large customer base. While the airline worked to restore services, the system issues highlighted the growing dependence on technology in airline operations. This outage not only impacted passengers' schedules but also raised questions about the airline’s contingency measures for handling such technical crises.
Though flights resumed after a brief operational fix in the afternoon, the ripple effect of the delays was expected to cause further disruptions through the day and into the weekend.
In a statement, IndiGo acknowledged the issue on Saturday afternoon, stating, "We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport."
In its advisory, IndiGo added, "We want to assure you that our dedicated airport teams are working relentlessly to provide the best possible assistance and support to customers affected by the ongoing system outage.”
IndiGo urged passengers to remain patient and emphasized its commitment to resolving the situation swiftly.
