Agartala: Bridging the gap between citizens and government, Tripura Chief Minister Biplab Kumar Deb launched Chief Minister's (CM) helpline service for grievance redressal. While kickstarting the initiative on Monday, Deb interacted with people directly and asked the officials concerned to take appropriate measures. The call centre is set up in IT Bahwan building, Indranagar.
During the inauguration, Deb interacted with two people, one from Ranirbazar and another from Indranagar. Emphasising good governance, Deb said, "Politics should be confined to the election period, rest of the time, people should know us for our work. If we hold demonstrations throughout the year, it will hamper development. Our aim should be to take governance to the doorstep."
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Deb also lauded the Common Service Centres scheme under the Digital India Programme. As the access points for delivery of essential public utility services, social welfare schemes, healthcare, financial, education and agriculture services, the CSCs push forward for a digitally inclusive society, as per reports. Deb said that 1204 CSCs took governance closer to people.
An official said that the initiative will bridge the gap between people and government and will also bolster public participation in policy formulation.
Another official said that the initiative has offered the public a platform to share their grievances. "This step will have a long-lasting impact on governance and it will be a trend-setter in North East India," an official added.
"This step will have a long-lasting impact on the governance and in North East India it will be a trendsetter," said a higher official.
