Members of the control room set up to provide help to people of Jharkhand trapped in Chamoli glacier burst tremble each time they receive a call from distressed families.
Every time they have to deal with a pain-stricken voice on the phone. People are desperate to know whether their loved ones are still alive. A team of five counsellors are continuously providing them mental and emotional support.
"This is a painful situation. Family members and other relatives of missing persons have been continuously calling and asking about them. Our counsellors are handling them in the right manner. Still we can't express their grief. It is really not easy to handle this, but we have to," said Shikha Pankaj, control room in-charge.
"Fourteen people are still missing. Labour Superintendents of Ramgharh and Lohardaga have gone to Chamoli with the family members of missing persons. We have received photographs of some bodies which can't be identified. To identify them, DNA test is going on," she further added.