Patna man orders laptop worth Rs 34600, receives bricks instead

A man in Delhi ordered a laptop for his father in Patna, but instead of that received bricks and a guide book. Amazon has assured full support to the customer owing to its customer-centric approach.

Patna: Saurav Suman, who works in Delhi, had ordered a laptop for his father Shyam Sundar Prasad from Amazon, but instead received a text copy and some bricks inside the package delivered on Wednesday at his residence in Patna. He had allegedly paid 34,600 rupees in advance. The Amazon customer care unit has sought time till 31st July to investigate on the matter.

"A laptop was needed at home. My son then ordered it online from Delhi itself. On Wednesday, the package was delivered in the afternoon. But inside the carton, instead of the laptop, a guide book of Delhi Police and some bricks were found," said Sunita Kanodia, Saurav Suman's mother to media. Saurav had ordered the laptop on 24th July and it was expected to arrive on 27th July. On Wednesday, when the package was delivered at his shop at Fatuha, Patna, it was received by a staff there. When his father returned, he felt the package was too light to carry a laptop as it was mentioned on top that the package weighted only 2.61 kgs.

Shyam Sundar Prasad grew suspicious and called his son in Delhi, who advised him to record the unboxing process as a proof, if anything goes wrong. He did as was told and upon opening the package, he was shocked to find a guidebook along with some bricks. Saurav immediately called the customer care unit of Amazon and was assured that it will be investigated by the company. Media representative of Amazon Suman Prasad said, "I am not aware of the incident, but will look into the matter."