New Delhi: Popular food delivery application Zomato is winning hearts over the internet after it refused to resolve a customer's complaint about being assigned a non-Hindu delivery executive for his food order.
"Food doesn't have a religion. It is a religion," the company tweeted in response to the customer's request for change of the delivery executive.
-
Food doesn’t have a religion. It is a religion. https://t.co/H8P5FlAw6y
— Zomato India (@ZomatoIN) July 31, 2019 " class="align-text-top noRightClick twitterSection" data="
">Food doesn’t have a religion. It is a religion. https://t.co/H8P5FlAw6y
— Zomato India (@ZomatoIN) July 31, 2019Food doesn’t have a religion. It is a religion. https://t.co/H8P5FlAw6y
— Zomato India (@ZomatoIN) July 31, 2019
On Tuesday night, a man tweeted about cancelling his order placed on Zomato as the designated rider was a "non-Hindu".
"Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can't change rider and can't refund on cancellation I said you can't force me to take a delivery I don't want don't refund just cancel," Amit Shukla, a resident of Jabalpur in Madhya Pradesh tweeted.
-
Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can't change rider and can't refund on cancellation I said you can't force me to take a delivery I don't want don't refund just cancel
— पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019 " class="align-text-top noRightClick twitterSection" data="
">Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can't change rider and can't refund on cancellation I said you can't force me to take a delivery I don't want don't refund just cancel
— पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can't change rider and can't refund on cancellation I said you can't force me to take a delivery I don't want don't refund just cancel
— पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019
In a series of tweets, he also shared screenshots of his conversation with Zomato's customer care, saying he would take up the issue with his lawyers.
The company stood its ground and simply refused to change the delivery executive.
Zomato founder Deepinder Goyal expressed his company's stand, with a firm message.
"We are proud of the idea of India - and the diversity of our esteemed customers and partners. We aren't sorry to lose any business that comes in the way of our values," he tweeted.
-
We are proud of the idea of India - and the diversity of our esteemed customers and partners. We aren’t sorry to lose any business that comes in the way of our values. 🇮🇳 https://t.co/cgSIW2ow9B
— Deepinder Goyal (@deepigoyal) July 31, 2019 " class="align-text-top noRightClick twitterSection" data="
">We are proud of the idea of India - and the diversity of our esteemed customers and partners. We aren’t sorry to lose any business that comes in the way of our values. 🇮🇳 https://t.co/cgSIW2ow9B
— Deepinder Goyal (@deepigoyal) July 31, 2019We are proud of the idea of India - and the diversity of our esteemed customers and partners. We aren’t sorry to lose any business that comes in the way of our values. 🇮🇳 https://t.co/cgSIW2ow9B
— Deepinder Goyal (@deepigoyal) July 31, 2019
Zomato's response won it many admirers.
"Respect. I love your app. Thank you for giving me a reason to admire the company behind it," former Jammu and Kashmir chief minister Omar Abdullah tweeted.
-
Respect. I love your app. Thank you for giving me a reason to admire the company behind it. https://t.co/nohfkYsrJQ
— Omar Abdullah (@OmarAbdullah) July 31, 2019 " class="align-text-top noRightClick twitterSection" data="
">Respect. I love your app. Thank you for giving me a reason to admire the company behind it. https://t.co/nohfkYsrJQ
— Omar Abdullah (@OmarAbdullah) July 31, 2019Respect. I love your app. Thank you for giving me a reason to admire the company behind it. https://t.co/nohfkYsrJQ
— Omar Abdullah (@OmarAbdullah) July 31, 2019
Former Election Commissioner S Y Quraishi tweeted, "Salute Deepinder Goyal! You are the real face of India! Proud of you."
-
Salute Deepinder Goyal! You are the real face of India! Proud of you. https://t.co/6XnO9NsYgj
— Dr. S.Y. Quraishi (@DrSYQuraishi) July 31, 2019 " class="align-text-top noRightClick twitterSection" data="
">Salute Deepinder Goyal! You are the real face of India! Proud of you. https://t.co/6XnO9NsYgj
— Dr. S.Y. Quraishi (@DrSYQuraishi) July 31, 2019Salute Deepinder Goyal! You are the real face of India! Proud of you. https://t.co/6XnO9NsYgj
— Dr. S.Y. Quraishi (@DrSYQuraishi) July 31, 2019
Goyal had in an internal message to his team at Zomato applauded the customer team for "upholding our values and not discriminating on basis of caste or religion for sake of growth (or customer satisfaction)".
Sources said he told his team that they should not succumb to any demands of a customer, partner, or even an employee on racial grounds or grounds of any form of diversity.
A Twitter user who identifies himself as Pandit Amit Shukla, and with the username @NaMo_SARKAAR, tweeted on Tuesday evening that he had cancelled his order after a delivery executive called Faiyaz was assigned to deliver his food. Shukla shared the order status with a map from a locality in Jabalpur.
The customer care executive responded that cancelling the order would cost him Rs. 237, and then said, "At Zomato, we don't discriminate on basis of riders, I hope you understand."
Shukla tweeted that he cancelled the order without refund, and said that Zomato was "forcing us to take deliveries from people we don't want".
He claimed he was uninstalling the app as the company was not cooperating and he would discuss the matter with his lawyers.
Also read: Triple Talaq Bill will now set women free: Arif Mohammad Khan
