New Delhi: Aimed to bring more transparency and to make refund systems customer-friendly, Indian Railways in collaboration with Indian Railways Catering and Tourism Corporation Limited (IRCTC), introduced a new OTP-based refund system for e-tickets which are cancelled or fully waitlisted dropped tickets.
This system is only applicable to those e-tickets which are booked through the IRCTC authorized agents. In this system, a One time Password (OTP) will be received as SMS on the registered mobile number of the passenger. The passenger will have to share that OTP with the agent who booked that ticket, after getting the refund amount.
"The objective of this scheme is to streamline the cancellation refund process further so that cancellation amount is refunded timely to the customer by agents," said the official statement of the Indian Railways.
The passengers will also come to know about the exact amount received by agent on his behalf against cancelled ticket or fully waitlisted dropped ticket.
It also said that the OTP based refund will be processed only if the ticket is booked through the IRCTC authorized agents.
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