#Reject_Zomato trends after food delivery app says everyone should know Hindi, Zomato apologizes

The #Reject_Zomato has been trending on Twitter as netizens were enraged by Zomato's response that everyone should know little Hindi. The food delivery app responded to a customer who asked for refund through chatbot. Later, Zomato apologised and in a statement said that the customer service agent was terminated.

Chennai: Food delivery app, Zomato has been facing the wrath of Tamil speaking netizens as a customer was allegedly denied refund as he did not know Hindi. Zomato, as seen in the screenshot of the chat, said everyone should know little Hindi as it is our national language.

When the customer asked Zomato for refund, the food delivery app replied that due to the language barrier it could not get the confirmation from the restaurant even though five attempts were made. Pulling up the language barrier remark, Vikash said "If Zomato is available in Tamil Nadu, they should have hired people who understand the language. Ask them to transfer to someone else and get me a refund."

Getting on netizens' nerves, Zomato responded that everybody should know Hindi a little bit. "For your kind information, Hindi is our national language. so it is very common that everybody should know Hindi little bit," read Zomato's reply. Angered by the response, Vikash shared his experience in the micro-blogging platform Twitter. "Ordered food in zomato and an item was missed. Customer care says amount can't be refunded as I didn't know Hindi. Also takes lesson that being an Indian I should know Hindi. Tagged me a liar as he didn't know Tamil. @zomato not the way you talk to a customer.@zomatocare" Vikash also shared screenshot of the Zomato chatbot.

The #Reject_Zomato has been trending on Twitter, garnering 3,68,000 tweets. While 'everyone should know Hindi' remark has been opposed vehemently, MP Dr Senthilkumar S also demanded apology from Zomato. "Team @zomato @zomatocare from when did Hindi become a National language. Why should the customer in Tamil Nadu know Hindi and on what grounds did you advise your customer that he should at least know a little of Hindi. Kindly address your customer's problem and apologize," tweeted Senthil Kumar.

Zomato came to the fore terming the incident as unacceptable and Vikash remained firm by seeking strong clarification and public apology from the concerned person. Later on, Zomato seemed to have contacted Vikash via telephone. "Vikash, as per our telephonic conversation, your concern has been addressed. Do reach out to us for any further assistance," tweeted Zomato.

After the matter turned sensational, Zomato apologised and in a statement said that the customer care agent has been terminated. Further, Zomato clarified that the agent's statements do not represent the company's stance towards language and diversity.

Vikash was seeking refund for his order for two Chicken Rice Bowl Combo (Chicken Rice + Pepper Chicken) as he received only one. Zomato with headquarters in Haryana is involved in food delivery service with approximately one lakh 50 thousand restaurants in 525 cities across the country.