New Delhi: State-owned REC Ltd has partnered with Abdul Latif Jameel Poverty Action Lab (J-PAL) South Asia for an annual data-based assessment of 79 public and private discoms in the country to improve service delivery.
"REC Ltd, a public infrastructure finance company under the Ministry of Power and the Abdul Latif Jameel Poverty Action Lab (J-PAL) South Asia are partnering to create an annual, data-based assessment of 79 public and private power distribution companies (Discoms) across the country to improve consumer service delivery and ensure reliable electricity supply to consumers," a REC statement said.
Under this partnership, REC and J-PAL South Asia will collaborate to leverage existing data on discoms' services to diagnose trends and identify gaps in the quality of power supply.
These datasets will be used to create a consumer service index that will rank companies based on dimensions of service delivery -- supply hours, grievance redressal systems, and billing details and timelines, among others.
REC and J-PAL South Asia will address the challenges faced by discoms that emerge from this yearly assessment as well as pilot and test potential solutions, using randomised evaluations.
J-PAL South Asia will also conduct scoping studies to evaluate the effectiveness of innovative solutions like smart metering for more accurate and transparent billing systems as well as other programmes undertaken by REC.
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