Chennai: Global payments technology company Financial Software and Systems (FSS) on Thursday said it has witnessed 294 million transactions valued at USD 9 billion through mobile banking in the first six months of this year.
According to the company president-retail payments Suresh Rajagopalan, the report FSS Digital Banking Trends 2019 was conducted between January and June across the country.
The findings of the study would help banks improve channel performance and identify the areas for maximising the return on investments, he said.
Sharing some of the key insights, he said, "In the first half of 2019, FSS processed 294 million transactions totalling USD 9 billion in value."
"Features tied to accessing and managing bank accounts are most sought-after by customers as per the study. While financial transactions constitute 25 per cent non-financial transactions like balance enquiry, mini-statement constituted 75 per cent," he told PTI.