The Union Health Ministry on boarded Twitter Seva to help Indians with speedy resolution to their health-related queries amid the COVID-19 pandemic.
Whether it is for latest updates on measures taken by the government, learning about access to healthcare services or seeking guidance for someone who perhaps has symptoms but is unsure about where to turn to for help, the service will empower the public to reach out to the authorities, Twitter said in a statement.
People in India can get their queries answered by tweeting to @CovidIndiaSeva.
"As #IndiaFightsCorona with social distancing, we are happy to make a concerted online effort by adopting the Twitter Seva solution," said Health Minister Harsh Vardhan.
"It is powered by a team of experts who are trained and equipped to treat and respond to each query uniquely, and at scale. This will enable us in establishing a direct channel with Indian citizens, connecting with them in real-time to provide the authoritative health and public information," Vardhan added.
- Twitter Seva is a customised live query redressal service.
- It works on a dashboard that helps process large volumes of tweets, converts them into resolvable tickets, and assigns them to the relevant authority for real-time resolution.
- These conversations are transparent and everyone on the service can benefit from the responses received from the authorities around common queries.