68% passengers feel flying safest mode of travel, reveals IndiGo survey

According to a survey by IndiGo, 68 per cent respondents felt air travel was the safest mode of transportation. While 54 per cent respondents expressed willingness to travel within the next three months, 17.6 per cent said they would wait for the situation to improve.

New Delhi:Over 68 per cent passengers surveyed by budget carrier IndiGo said that they feel air travel is the safest mode of transportation amid the coronavirus pandemic which has claimed thousands of lives worldwide.

Air transport is considered the safest form of travel by a wide margin for inter-city travel (68% respondents felt air travel is safe vs 8% for rail travel), followed by driving (24%), the airline said in a statement.

The online survey conducted in June, 2020 with 25,000 travellers, also revealed that factors such as lack of social distancing by other passengers (62%), quarantine measures by states (55%), and sitting in the aircraft with so many people (55%), have been identified as key deterrents for air travel.

"The analysis of our customer survey clearly portrays that health and safety are their key priorities when travelling. While it is heartening that about 65% travellers trust IndiGo to deliver a clean and safe travel experience, we will continue to introduce new measures, products and services to further strengthen their confidence in air travel and Indigo," said William Boulter, chief commercial officer, IndiGo.

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He further added that even though most of our customers will be opting for domestic travel (62%) in the near future, there is a healthy interest in international travel (38%).

"95% customers prioritise health and wellness of the airline staff, while 92% of them feel that sanitization and safety protocol by airlines need to be in place. Personal safety kids and contactless travel experience are next on priority with about 90% and 89% customers demanding the same, respectively," IndiGo said in a statement about the survey.

Temperature checks remained the last priority with 86% customers considering it important," said IndiGo in a report.

The survey also found that nearly 54% respondents said that they want to travel in next three months while 17.6% said they will wait for situation to complete normalise before planning travel.

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