New Delhi: Following a 30-hour delay in its flight to reach San Francisco, the Air India team has announced that they will fully refund the fare to the passengers and will also "incrementally" provide a voucher for future travel with the airline.
The letter from Air India mentioned, "Please accept our sincere apologies for the inconvenience that you have undergone enroute your journey to San Francisco. We completely understand that the past 24 hours were difficult and thank you for your patience during this period. Your safety was our prime consideration throughout and governed our pilots' decision to make a precautionary landing at Krasnoyarsk International Airport [KJA], Russia."
The airlines also said that their priority all along was to make passengers reach San Francisco at the earliest and for this, they dispatched the relief flight in collaboration with the relevant authorities. "While we cannot obliterate the experience that you have undergone, as a gesture to convey our sincere regrets, we will fully refund the fare for your journey and will incrementally provide you a voucher for future travel on Air India," it said.